STAR Method is a popular way of answering behavioral interview questions and you might want to have full knowledge of this method if you want to ace the behavioral interview question part.
Almost all of our focus on hard skills but you have to know that the employer would give equal importance to both soft and hard skills as both of them would be needed to excel in a job that you have been given.
What is STAR Method?
The STAR stands for Situation, Task at hand, Action you took, and Result.
A STAR method is a helpful procedure that taught people how to give thoughtful answers in a structured manner to the behavioral questions in the interview. The STAR method teaches us that an answer should have a structured beginning, middle, and end.
With this method, you would be able to answer questions like a fully structured story, with a good beginning, the task you had, the action you took to complete, and the result you got from your action. It’s very impressive and tends to impress the recruiters as well.
Now that you know what a STAR method, you might wanna work on this method and work on your behavioral questions answer skills in the interview.
For this, you would need some questions where you can use this STAR method and work on your interview skills as well. But finding such STAR interview questions would be hard and that is why you need our help.
In this article, we are going to tell you a few STAR interview questions where you can use this method and sharpen your answering skills consist of the STAR method. So go ahead and take a look at the following questions and see how you can use the STAR method.
Star interview questions
1.How have you dealt with an angry or upset customer?
2.Have you ever gone above and beyond to help a customer? What did you do?
3.Tell me about a time when you had to fight for an idea at work.
4.Talk about a time where you had to make an important decision quickly. What did you decide? What were the results?
5.Have you ever been in a business situation that was ethically questionable? What did you do?
6.Have you ever had a project that had to change drastically while it was in progress? Why? How did you do it?
7.Tell me about a stressful situation at work and how you handled it.
8.Describe a time when you disagreed with your supervisor on how to accomplish something.
9.Have you ever had to convince your team to do a job they were reluctant to do?
10.Have you ever had a deadline you were not able to meet? What happened? What did you do?
11.Tell me about a time your co-workers had a conflict. How did you handle it?
12.How have you prioritized being assigned multiple projects?
13.Tell me about a difficult work challenge you’ve had.
14.Talk about a time when you had to adapt to big changes at work.
15.Talk about a time when a co-worker was not doing their share on a project. How did you handle it?
16.Tell me about a major setback you’ve had. How did you deal with it?
17.What have you done when colleagues have been stressed out by a project?
18.Talk about a difficult problem you’ve had to solve. How did you solve it?
19.Have you ever had to defend a customer’s point of view? What did you do? Why?
20.Talk about a time when you’ve had to sell an idea to your colleagues.
21.Tell me about a problem you solved in a creative way.
22.Can you tell me when you worked as part of a team?
23.Have you ever been flexible in a work situation?
24.Can you tell me about a time when you worked well under pressure?
25.When have you delivered excellent customer service?
26.Have you ever dealt with a customer complaint?
27.When have you handled huge pressure in a work-related situation?
28.Can you describe a stressful situation and how you handled it?
29.Can you give an example of how you dealt with conflict in the workplace?
30.Can you tell me about a mistake you made at work and how you handled it?
31.Can you tell me about a time you had to deal with an irate customer or client?
Star interview questions for customer service
32.What qualifications do you have that make you suitable for this position?
33.How do you achieve your goals and objectives?
34.Are you a team player?
35.Do you prefer to work alone or with others?Why should we hire you?
36.What is customer service?
37.What is good customer service?
38.Why do want to work in customer service?
39.What are the top three qualities everyone who works in customer service must have to succeed?
40.Explain a time when you assisted in resolving a dispute between others.
41.Tell me about a time that you helped resolve a particularly difficult customer issue.
42.Talk to me about a time when you were unable to help the customer with their problem – what was the issue and how did you handle the situation?
43.Give an example of a time that you changed a customer’s emotions from frustration to joy.
44.Tell me about problems with the products or services you previously supported? How did you deal with these issues?
45.What have you done at your current company to increase revenues, reduce costs, or save time?
46.The customer is saying you’re taking too long to solve the issue: what do you do?
47.The customer is pointing out a well-known problem with your product: what do you do?
48.What should you do if a customer asks a question you don’t know the answer to?
49.What do you know about this company?
50.Why would you be a good fit for our company?
51.Can you work a flexible schedule?
52.Are you available weekends and holidays?
53.Are there any reasons why you can’t work your assigned hours regularly?
54.Would you be available to work additional shifts?
55.What type of schedule are you looking to work?
56.What do you know about our products and services?
57.Have you tried our product/service and what do you think of it?
58.How would you handle an angry customer?What would you do if the customer is wrong?
59.What have you done to be a better customer service representative?
60.Why do you want to work here?
61.What do you do when you don’t know the answer to a question?
62.What made you want to be a customer service representative?
Conclusion:So these are some of the best STAR interview questions that you needed to know about. Now use the STAT method in these interview questions and come up with your answer to see how well you can answer a behavioral question at the interview. You may take the help of a friend and ask him to ask you these questions and see how well you answer or if you need to work on it some more.That would be all that we have to offer you for now. We hope that our article was helpful and now you have a good knowledge of the STAR method and how to use it in your answers. Thank you and best of luck.