Star interview questions by questionsgems.
Star method interview?
Star method: it is a technique of giving answers to questions that will be asked in an interview. By adopting this technique you will significantly improve your chances to crack the interview. By using the star method technique, you will prove that you have every skill and required experience and talent that is asked by the job and you are a perfect fit for the respective job. Here we are discussing some of the star method interview questions by which you can ace your future interview.
Star interview questions
1.How have you dealt with an angry or upset customer?
2.Have you ever gone above and beyond to help a customer? What did you do?
3.Tell me about a time when you had to fight for an idea at work.
4.Talk about a time where you had to make an important decision quickly. What did you decide? What were the results?
5.Have you ever been in a business situation that was ethically questionable? What did you do?
6.Have you ever had a project that had to change drastically while it was in progress? Why? How did you do it?
7.Tell me about a stressful situation at work and how you handled it.
8.Describe a time when you disagreed with your supervisor on how to accomplish something.
9.Have you ever had to convince your team to do a job they were reluctant to do?
10.Have you ever had a deadline you were not able to meet? What happened? What did you do?
11.Tell me about a time your co-workers had a conflict. How did you handle it?
12.How have you prioritized being assigned multiple projects?
13.Tell me about a difficult work challenge you’ve had.
14.Talk about a time when you had to adapt to big changes at work.
15.Talk about a time when a co-worker was not doing their share on a project. How did you handle it?
16.Tell me about a major setback you’ve had. How did you deal with it?
17.What have you done when colleagues have been stressed out by a project?
18.Talk about a difficult problem you’ve had to solve. How did you solve it?
19.Have you ever had to defend a customer’s point of view? What did you do? Why?
20.Talk about a time when you’ve had to sell an idea to your colleagues.
21.Tell me about a problem you solved in a creative way.
22.Can you tell me when you worked as part of a team?
23.Have you ever been flexible in a work situation?
24.Can you tell me about a time when you worked well under pressure?
25.When have you delivered excellent customer service?
26.Have you ever dealt with a customer complaint?
27.When have you handled huge pressure in a work-related situation?
28.Can you describe a stressful situation and how you handled it?
29.Can you give an example of how you dealt with conflict in the workplace?
30.Can you tell me about a mistake you made at work and how you handled it?
31.Can you tell me about a time you had to deal with an irate customer or client?
Star interview questions and answers customer service
32.What qualifications do you have that make you suitable for this position?
33.How do you achieve your goals and objectives?
34.Are you a team player?
35.Do you prefer to work alone or with others?Why should we hire you?
36.What is customer service?
37.What is good customer service?
38.Why do want to work in customer service?
39.What are the top three qualities everyone who works in customer service must have to succeed?
40.Explain a time when you assisted in resolving a dispute between others.
41.Tell me about a time that you helped resolve a particularly difficult customer issue.
42.Talk to me about a time when you were unable to help the customer with their problem – what was the issue and how did you handle the situation?
43.Give an example of a time that you changed a customer’s emotions from frustration to joy.
44.Tell me about problems with the products or services you previously supported? How did you deal with these issues?
45.What have you done at your current company to increase revenues, reduce costs, or save time?
46.The customer is saying you’re taking too long to solve the issue: what do you do?
47.The customer is pointing out a well-known problem with your product: what do you do?
48.What should you do if a customer asks a question you don’t know the answer to?
49.What do you know about this company?
50.Why would you be a good fit for our company?
51.Can you work a flexible schedule?
52.Are you available weekends and holidays?
53.Are there any reasons why you can’t work your assigned hours regularly?
54.Would you be available to work additional shifts?
55.What type of schedule are you looking to work?
56.What do you know about our products and services?
57.Have you tried our product/service and what do you think of it?
58.How would you handle an angry customer?What would you do if the customer is wrong?
59.What have you done to be a better customer service representative?
60.Why do you want to work here?
61.What do you do when you don’t know the answer to a question?
62.What made you want to be a customer service representative?
Conclusion:These are the best Star Interview Questions. I hope these star questions will help you in your interview. If you have any question or suggestion then just comment below or contact us.Thanks